Wednesday, August 21, 2013

Trust the Internet

I'm flying to Newark today. Just as I was arriving at the airport, I received a text from Alaska Airlines saying that my flight was on time and departing from gate D11.  When I check in at the terminal, my boarding pass says gate C9 so I figured I'd confirm it with the guy at the baggage drop.  "C9" he says, "Go to the security check to the left, it's faster". Excellent!

So I go to gate C9, which is at the end of the concourse and I wait for a while, enjoying an awesome Beechers Grilled Cheese sandwich. When the gate display doesn't change to my flight, I start to wonder and I check the departures board.  It says D11.  Now it's even - 2 things say C9 and 2 say D11. Let's ask the Customer Service Desk person.

Me: Hi, I'm trying to figure out where my flight is ACTUALLY leaving from
She: Let me show you a secret.  Do you have a smart phone?
Me: Yes, but I want to know from YOU where my plane is leaving from.
She: Just check Google.  Enter AS 8 in Google and it is always right.
Me: It is more right than your own system and people who are checking your own computer systems?!?
She: Yep. I just tell everyone to check Google. It knows more than we do.
Me: Um... ok.  I guess I have a long walk ahead of me.

Sure enough, Google knows the truth.

For what it's worth, Bing knew it too.


Trust the internet, it knows more than the people.  At least at Alaska Airlines.

On the plus side, awesome grilled cheese sandwich!

1 comment:

Jeff Henshaw said...

Plus by using the Internet, you get the benefit of free auto-tracking thanks to the NSA!